31 Homes Ltd

Important Notice

These Terms and Conditions will apply when you accept an appointment with 31 Homes Ltd, Home Staging and Styling to provide Home Staging Consultancy Services (as defined). Before proceeding to request these Services, you should read these Terms and Conditions carefully.

1. General Information
For your convenience, we have listed below some general information about 31 Homes Ltd whose registered office is:
1 Haines Park
Taunton, Somerset

31 Homes Ltd, Home Staging and Styling Contact Details are as follows:
1 Haines Park
Taunton, Somerset

Tel:01823 795995

Email: hello@31homes.co.uk
Website: http://www.31homes.co.uk

2. Formation of Contract
2.1 A contract will be made directly between The Customer and The Consultant, on acceptance by The Customer of an appointment .

2.3 These Terms and Conditions shall override any contrary terms or conditions published in any media by 31 Homes Ltd, or appearing on the 31 Homes Ltd website pertaining to Services.
2.4 In consideration of The Consultant providing Home Staging services, the Customer agrees to comply with these Terms and Conditions (the Agreement) as set out below.

3. Services The Consultant will provide:
3.1 The Consultant will provide an initial consultation.
3.2 During the initial consultation, The Consultant may offer, or The Customer may request, additional services as defined in the Service Menu document or the Service section of the website at www.31homes.co.uk
3.3 The Consultant may offer to sell, and The Customer may purchase, accessories or supplies during a consultation or other service.
3.4 Following the consultation visit The Consultant will provide a follow-on letter with a checklist of items discussed, along with a Client Feedback response form.
3.5 For Home Sale services, The Consultant will also provide a personalised copy of 'The Vital Things YOU Need to Know to Sell your Home in 30 minutes or less'.

3.6 The consultant may make recommendations for stylistic changes to be made to the property.

3.6.1 All such recommendations, whether in writing or verbally, are made on the strict understanding that the consultant  is offering advice and recommendations based on aesthetics only, and the consultant has no buildings, engineering or legal training whatsoever. 

3.6.2 Any recommendations relating to structural modifications should be discussed with a qualified buildings surveyor and/or structural engineer. 

3.6.3 Where necessary, legal advice must be sought from a professional legal advisor, and planning consents acquired from the appropriate planning authorities.

3.7 Supplier and Trade Introductions,
3.7.1 The Consultant may introduce 3rd party suppliers, tradespersons, and specialist services (Suppliers) direct to the Customer. These introductions
are made as part of The Consultant’s services.
3.7.2 The Customer will form a direct contractual relationship with 3rd party Suppliers, and be responsible for managing these relationships, and be responsible for financial settlements directly with the Supplier.
3.7.3 At the request of the Customer, The Consultant may provide coordination services of 3rd party suppliers, to facilitate the completion of a project on behalf of the Customer; the Customer will ultimately remain responsible for the contractual relationship with the Suppliers.
3.7.4 The Consultant is not responsible for forming any contractual relationship on behalf of The Customer.
3.7.5 The Client must satisfy themselves that all 3rd party products and services have been provided in a satisfactory manner, and that all paperwork and guarantees are in order.
3.7.6 The Client should not hand over funds destined for 3rd party suppliers to The Consultant. And on no circumstances should The Consultant be handling cash, or acting as a financial intermediary, between the Client and 3rd party Suppliers
3.7.7 The Client accepts full responsibility for the consequences of failing to comply with this clause 3.7.

3.8 Product Purchasing

3.8.1 The Consultant may be required to purchase products on behalf of The Customer.

3.8.2 A deposit of 50% of the agreed purchase price is required from The Customer, prior to the purchase of agreed products.

3.8.3 The Consultant will provide an advance invoice itemising agreed products, and requiring 50% payment

3.8.4 Immediate payment of the advance invoice, and clearance of funds, is required before any products are acquired on behalf of The Customer.

3.8.5 Final invoice will be presented on supply of products for immediate payment.

4. Security
4.1 When making an appointment for a consultant to visit, The Customer will be asked for a telephone number, which must be a landline at the customer's place of residence, and this will be verified.
4.2 Prior to confirmation of an appointment, all telephone numbers will be called to verify the legitimacy of The Customer details, and to ensure the safety of The Consultant. 


5. Cancellation Policy
5.1 The customer can cancel the appointment prior to the appointment date without incurring any administration charge, by giving a minimum of 48 hours notice.
5.2 Cancellation can be made by calling The Consultant directly on The Consultant's contact number provided (working days 9.30am – 5.30pm), or by email.

5.2 If cancellation is made less than 48 hours, but more than 24 hours, before the appointment an administration charge of 50% of the initial consultation fee, or any costs incurred by The Consultant (such as accommodation and travel arrangements, goods and materials acquired, etc – claims in excess of 50% of the initial consultation fee  to be supported by receipts) whichever is the greater, which is payable directly to The Consultant.
5.3 If cancellation is made less than 24 hours before the appointment, a fee of 100% of the initial consultation fee  is payable, or any costs incurred by The Consultant (such as accommodation and travel arrangements, goods and materials acquired, etc – claims in excess of the initial consultation fee to be supported by receipts) whichever is the greater, which is payable directly to The Consultant.

6. Complaints and Client Feedback
6.1 The customer has the option to comment on The Consultant and The Service received by completion of the client comments form supplied with the follow-on letter, or they may email The Consultant directly.
6.2 All complaints from clients are acted upon.

7. Billing and Payment Policy
7.1 Payment should be made in cash, or by cheque with a supporting card, to be paid directly to The Consultant.
7.2 For inner-city appointments that are subject to parking meters and congestion charges, the following costs in addition to the agreed service fees will be passed directly to the client and clearly identified on the invoice.
7.2.1 all congestion charges. The final amount payable will be dependent on the number of inner-city visits made by The Consultant on the client's behalf.
7.2.2 all parking meter charges. The final amount payable will be dependent on the number of visits and length of stay at the client's property.
7.3 The Customer agrees to pay The Consultant immediately on conclusion of the initial consultation and any same-day follow-on service, for the service and goods received at that point, as well as any inner-city charges incurred.
7.4 The Customer agrees to pay for Follow-on services (such as reports, costings, diagrams, etc) immediately on receipt of the follow-on service and invoice, to be sent directly to The Consultant.
7.5 For all goods or services supplied other than on a cash basis the following terms and conditions shall be applied

7.5.1 Payment is due immediately on presentation of invoice.
7.5.2 If the invoice is despatched by mail, payment must be received within 7 working days of the date of invoice.
7.5.3 Any queries regarding goods and services supplied, quality, quantity or price-related thereto, or works were undertaken, must be raised immediately with The Consultant at the time of presentation of invoice. No queries will be entertained after that date.
7.5.4 Interest at the rate of (15% per annum) shall be payable on all accounts not paid in full by their due date. This interest will be added from the invoice date.
7.5.5 Should the need arise for The Consultant to instruct a debt recovery agency or to instigate legal proceedings, The Customer will be liable for any costs so incurred.
7.5.6 Cheques are only accepted on the basis of being paid on the first presentation. A charge of £1 will be made toward bank and administration charges for each cheque returned unpaid for any reason, whether or not the cheque is honoured on re-presentation.
7.5.7 Ownership of goods and materials supplied shall not pass to the buyer until the seller has received in cash or cleared funds the full price of the goods. However, the risk of loss or damage to the goods shall be the responsibility of the buyer upon collecting or taking delivery of the goods.

8. Disclaimer and Liability
8.1 This contract is between The Customer and The Consultant.

9. Term & Termination
9.1 This Agreement will become effective as of the date of The Customer's acceptance of the scheduled appointment, either by phone, email, fax, or post.

10. Entire Agreement
10.1 These Terms and Conditions constitute the entire agreement between the Customer and The Consultant relating to the delivery of Home Styling and Staging services and shall supersede and replace all other contracts, discussions, letters or communications (whether written or oral) relating to the subject matter hereof save that neither party excludes liability for any fraudulent misrepresentations made by it to the other party on which the other party can be shown to have relied.
11. Applicable Law
The laws of England and Wales will govern the application and interpretation of these Terms and Conditions, and in the event that a dispute arises between the parties, both agree to submit to the exclusive jurisdiction of the English Courts.


Your statutory rights are not affected.